Refund policy

Return & Refund Policy

At Loftkart, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 15 days of receiving your item, subject to the conditions outlined below.

Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unused and unworn

  • Have all original tags attached

  • Be in its original packaging

  • Include valid proof of purchase or your order details

To request a return, please contact us at support@loftkart.com with your order number and the reason for your return.

Please note that items returned without contacting us and receiving return instructions first may not be accepted.

Return & Refund Policy

At Loftkart, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 15 days of receiving your item, subject to the conditions outlined below.

Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unused and unworn

  • Have all original tags attached

  • Be in its original packaging

  • Include valid proof of purchase or your order details

To request a return, please contact us at support@loftkart.com with your order number and the reason for your return.

Please note that items returned without contacting us and receiving return instructions first may not be accepted.

Once your return request is approved, we will provide you with the necessary return instructions and, where applicable, a return shipping label.

Order Cancellation

If you need to cancel or modify your order, please contact us within 24 hours of placing the order.

After 24 hours, your order may have entered the processing or shipping stage, and we may be unable to cancel or modify it.

If your cancellation is approved, the refund will be processed to your original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong product, please contact us at support@loftkart.com as soon as possible and provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs or videos showing the damage, defect, or incorrect item

We will review the issue and, where applicable, offer a replacement or refund.

We do not accept returns or provide refunds for damage caused by improper use, misuse, accidents, or normal wear and tear.

Return Shipping

Unless the item received is defective, damaged, or incorrect, customers may be responsible for the cost of return shipping.

Original shipping charges, if applicable, may not be refundable.

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will review the case and provide an appropriate resolution.

Shipping & Delivery

We make every effort to ensure that orders are processed and delivered within the estimated timeframe. However, shipping and delivery times may be affected by circumstances outside our control, including courier delays, customs clearance, weather conditions, or other unforeseen circumstances.

Loftkart is not responsible for delays caused by third-party shipping providers or circumstances beyond our reasonable control.

If your package is delayed or shows a delivery issue, please contact us at support@loftkart.com, and we will assist you where possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that your shipping address is incorrect, please contact us within 24 hours of placing your order. We will make reasonable efforts to update the address before the order is processed or shipped.

If we are not notified within this timeframe and the order has already been processed or shipped, we may be unable to change the address, resend the order, or provide a refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, damaged, altered, or are not in their original condition

  • Products without original packaging, tags, accessories, or components, where applicable

  • Personalized or customized products

  • Products that are not eligible for return due to hygiene, safety, or other applicable restrictions

  • Sale or clearance items, where applicable

  • Gift cards

If you are unsure whether a particular product is eligible for return, please contact us at support@loftkart.com before sending the item back.

Exchanges

If you would like to exchange an item for a different product or variation, please contact us at support@loftkart.com.

Depending on availability, we may ask you to return the original item and place a new order for the replacement item.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If you have not received your refund within 15 business days after we confirm that it has been processed, please contact us at support@loftkart.com.

Policy Updates

Loftkart reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page, and the updated policy will apply to orders placed after the policy has been updated.

If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us at:

Email: support@loftkart.com